1. How can I place an order?
To place an order, simply browse our selection of high-quality dehumidifiers and add your desired products to the cart. Once you have finished shopping, proceed to the checkout page and follow the prompts to enter your shipping and payment information. Finally, review your order summary and click "Place Order" to complete your purchase.
2. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. You can pay for your order using major credit cards such as Visa, Mastercard, and American Express. We also accept payment via Klarna for flexible payments.
3. Is it safe to make a payment on your website?
Yes, it is completely safe to make a payment on our website. We prioritise the security of our customers' personal and financial information. Our website is equipped with SSL encryption technology to ensure that all data transmitted during the payment process is protected.
4. How long does it take to process an order?
Once you have successfully placed your order, our team will begin processing it within 1-2 business days. Please note that processing times may be slightly longer during peak periods or holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
5. Do you offer free shipping?
We offer free shipping on all orders over $499 within Australia.
6. Can I track my order?
Yes, you can easily track your order. Once your order has been shipped, you will receive a confirmation email with a tracking number. Simply click on the tracking number or visit our website's "Track Order" page and enter your tracking number to get real-time updates on the status and location of your package.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your dehumidifier, you may return it within 30 days of receiving it. Please ensure that the product is in its original condition and packaging. For more details on our return policy, please refer to our Return Policy page.
8. How can I contact customer support?
If you have any questions, concerns, or need assistance, our friendly customer support team is here to help. You can reach us by sending an email to support@nwt.com.au or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.