1. What is your shipping policy?
We offer shipping and delivery services for dehumidifiers, portable air conditioners, and air purifiers within Australia only. Our shipping policy includes:
- Free shipping on all orders over $499
- Fast and reliable delivery (Australia Post / Aramex or alike)
- Tracking information provided
2. How long does it take to receive my order?
Once your order is placed, it will be processed and shipped within 1-2 business days. The estimated delivery time is 3-7 business days, depending on your location within Australia.
3. Can I track my order?
Yes, you can track your order using the tracking information provided. Once your order is shipped, you will receive an email with the tracking details. Simply click on the tracking link to see the status of your delivery.
4. Do you offer international shipping?
No, we currently only offer shipping and delivery services within Australia. We do not ship internationally at this time.
5. What if my order is damaged during shipping?
In the rare event that your order arrives damaged, please contact our customer support team within 48 hours of receiving the package. We will assist you in resolving the issue and arranging for a replacement or refund.
6. Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
7. What if I'm not home when the delivery arrives?
If you are not home at the time of delivery, the courier will usually leave a delivery notification card with instructions on how to collect your package or arrange for redelivery. Please follow the instructions provided on the card to ensure successful delivery of your order.
8. Can I cancel my order?
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that cancellations may not be possible if the order has already been shipped.
9. What if I have other questions or concerns?
If you have any other questions or concerns regarding shipping and delivery, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary information or assistance.