At NWT Australia, we understand that sometimes a product may not meet your expectations, and we want to ensure that you have a hassle-free return experience. This return policy applies to purchases made with us directly at www.nwt.com.au.
30-Day Return Window: You have 30 days from the date of purchase to initiate a return. Please note that the item must be in its original condition and packaging to be eligible for a return.
Return Process: To initiate a return, please contact our customer support team at support@nwt.com.au. We endeavour to respond to return requests within 24hrs.
Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or damaged product. In such cases, please contact our customer service team for further assistance.
Refund: Once we receive the returned item and verify its condition, we will process your refund. Please allow up to 7 business days for the refund to be credited back to your original payment method.
Exclusions: Please note that certain items are non-returnable, including but not limited to:
- Used or damaged items
- Items without original packaging
- Items purchased during a promotional sale or clearance event
Customer Satisfaction: Your satisfaction is our top priority, and we strive to provide you with the best shopping experience. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team.
Disclaimer: This return policy is applicable only to purchases made directly through www.nwt.com.au.